REFUNDS AND RETURNS POLICY

Bingeable Games LLC
Last Updated: July 8, 2026

Thank you for choosing Bingeable Games LLC! We pride ourselves on the quality and craftsmanship of our TTRPG content. We strive to deliver excellence to every customer; however, in the rare instance that a refund or replacement is required, the following policy applies.

1.0 – Buyer’s Remorse and Change of Mind

To maintain the sustainability of our small-press operations and the integrity of our fulfillment process, Bingeable Games LLC does not accept returns or offer refunds for "buyer’s remorse," change of mind, or incorrect purchases. We encourage all customers to review their cart and project details carefully before finalizing a transaction.

2.0 – Digital Products

All digital sales (including but not limited to PDFs and VTT assets) are final. We are unable to offer refunds for digital content once the download link has been sent or accessed. In the event of a physical/digital bundle refund (requested before the physical item ships), the full retail price of the digital component will be deducted from the total refund amount if the digital file has already been downloaded.

3.0 – Damaged or Faulty Products

If a physical product arrives damaged or possesses a significant manufacturing defect, we will evaluate the claim for a replacement or refund.

Criteria for Resolution:

• A clear manufacturing fault (e.g., misprinted pages, binding errors).

• Physical damage occurring during the shipping process.

• Quality that differs significantly from the advertised specifications.

To initiate a claim: You must contact hello@bingeable.games within 14 days of delivery. Bingeable Games LLC is not responsible for damage caused by the actions of the purchaser, their acquaintances, or pets.

4.0 – Digital Verification Requirement

In lieu of requiring customers to ship faulty products back to our warehouse, Bingeable Games LLC utilizes digital verification to process claims.

• Submission: To be eligible for a replacement or refund, you must provide high-quality photographic or video evidence clearly showing the reported damage or defect.

• Review: Our team will review the submitted media to determine if the damage meets our criteria for replacement. This decision remains at the sole discretion of Bingeable Games LLC.

• Follow-up: If the digital evidence is inconclusive, we may request additional photos or videos from specific angles to complete the review.

5.0 – Stolen Items

If a package is marked as "Delivered" by the courier or postal service, our contractual obligation for fulfillment is considered met. If an item is stolen after delivery, Bingeable Games LLC is not obligated to provide a replacement. We recommend contacting local authorities and your courier to file a theft report.

6.0 – Taxes, Duties, and Customs

For international orders, the customer is responsible for paying any local sales tax, VAT, or customs duties. Bingeable Games LLC has no control over these charges. Failure to pay these fees—resulting in a returned or abandoned package—does not qualify the customer for a refund.

7.0 – Refund Processing

Authorized refunds will be issued to the original payment method. Please allow 1–2 weeks for the transaction to appear on your statement, depending on your financial institution.

8.0 – Privacy

During the claim process, we will collect personal information (name, address, and order history) to authorize the transaction and prevent fraud. This information is stored securely in accordance with our Privacy Policy.

Questions?

If you have any questions regarding this policy, please contact us at hello@bingeable.games.